Privacy Policy
Last updated: 28th of June 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Prescott Apothecary, 1360 Drayton Rd, Spartanburg, SC 29307.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: US
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Prescott Apothecary, accessible from http://prescottapothecary.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. - Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website. - Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: info@prescottapothecary.com
By phone number: 864 585-3850
By Address: 1360 Drayton Rd, Spartanburg, South Carolina, 29307
Consumers and patients
- Web-based Prescription Order Form
Refill Assistant operates the web-based Prescription Order Form provided to Prescott Apothecary. The form is typically embedded in a page on the pharmacy’s own website.
This Privacy Policy explains how Refill Assistant handles the personal information of consumers and patients, specifically consumers and patients of Prescott Apothecary that use the Prescott Apothecary web-based Prescription Order Form.
In this regard, Refill Assistant’s core activities and functions include the following:
- a service provider for community pharmacies – Refill Assistant provides and manages a software platform, known as the Pharmacy Portal, for Prescott Apothecary which enables Prescott Apothecary to process prescription and dispensing information and to deliver professional services to patients and consumers;
- a provider of the Prescott Apothecarys own secure web-based Prescription Order Form.
In this Policy, “you” and “your” refers to consumers and patients of Prescott Apothecary that use the web-based Prescription Order Form. Where appropriate, you and your also refers to caregivers of consumers, patients and users.
- Collecting your Personal Information
1.1 How we collect personal information
We collect your personal information directly from you when you:
- enter personal information into the web-based Prescription Order Form and Submit this form to the pharmacy,
1.2 Types of personal information we collect
The personal information that we collect may include:
- your identity and contact details including name, address, email address, phone number and date of birth;
1.3 Collecting health and other sensitive information
We collect the following health or other sensitive information about you:
- medication, prescription and dispensing information, including historical information;
- messages between you and Prescott Apothecary related to a specific prescription or dispensing
By providing your health information to us and Prescott Apothecary, you consent to us collecting your health information and using and disclosing it for the purposes set out in this Privacy Policy.
1.4 Our Legitimate Interests: Why we collect personal information
We collect your personal information so that we can provide you and Prescott Apothecary with our services, including the functionality and maintenance of our software platform and any products that you or Prescott Apothecary may have requested. We collect your personal information to carry out our functions and activities, such as providing pharmacies the means to process prescription orders on your behalf and to contact you.
The purposes for which we collect your personal information may include to:
- allow pharmacy staff to verify your identity;
- provide Prescott Apothecary with an IT service via our software platform;
- provide the services and functionality of the web-based Prescription Order Form to you;
- allow the Prescott Apothecary to process your medication Order or Query; and
- help us to continuously improve the services and products we offer.
1.5 Specific Uses of the Information we collect
User entered information
- Patient Information
- Full Name – Used by the pharmacy for identifying a patient.
- Date of Birth – Used by the pharmacy for identifying a patient.
- Address – Used by a pharmacy for identifying a patient and may be used for delivery of medications if required.
- Phone – May be used by a pharmacist to contact a patient during the course of processing an order to get clarifications or other extra information.
- Email address – The Pharmacist can use this to communicate with a patient regarding a specific medication or order via email.
- Order Information
- Medication Name – Can be used by the pharmacist to identify the correct medication to be dispensed.
- Photo of prescription or already ordered medication – Can be used by the pharmacist to identify the correct medication to be dispensed.
- Notes, Comments & Additional Information – Can be used to specify more details about the medication requested and any other information useful for dispensing the required products.
Automatically collected information
- Patient
- Information about a user’s web browser – name and version of web browser may be used for troubleshooting, IP Address can also be used for troubleshooting specific issues.
You have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:
Access and Porting
You can access all of your information by asking your pharmacy to provide this to you. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Rectify and Delete
You can have your data deleted by requesting your pharmacy to do so. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Restrict Processing
You have the right to restrict processing of your personal data. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Object
Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
Revoke consent
Where you have previously provided your consent, such as to permit us to process health-related data about you, you have the right to withdraw your consent to the processing of your information at any time. You can withdraw your consent by requesting your pharmacy to restrict processing or delete information. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.
Complain
If you have a complaint about how we have handled your personal information, you can contact us using the details below:
By email: info@prescottapothecary.com
By phone number: 864 585-3850
By Address: 1360 Drayton Rd, Spartanburg, South Carolina, 29307
Once we have received your complaint, we will investigate and respond to you within a reasonable period of time. Our aim is to resolve any complaint within 10 working days of receiving the complaint. If this is not possible, we will contact you and let you know why and how long we think it will take.
We take any privacy complaint seriously and will deal with your complaint fairly and promptly. However if you are not satisfied with our response or how we handled your complaint, you may make a complaint to your local supervisory authority.
Retention of Information
We retain Patient and Order Information submitted through the web-based Prescription Order Form for 1 year.
We retain your automatically collected information such as IP Addresses for 7 days.
Age of Consent
Any user of this service under the age of 18 needs to have the consent of a parent or guardian to order prescription medication and to use this app. The pharmacy is required to identify the patient and ensure they meet the age criteria or have the consent of a parent or guardian before providing medication to the user or processing any information provided through the service.
- Use and disclosure of Personal Information
We will use and disclose your personal information for the purposes described in ‘Our Legitimate Interests: Why we collect your personal information’. If we need to handle your information for any other purpose, we will only do so with your consent or where you may otherwise reasonably expect us to do so.
We may also disclose your personal information to:
- Any service provider we engage to carry out our business functions and activities (to the extent reasonably necessary to do so) such as:
- outsourced service providers who manage the services we provide;
- any entity to which we are required or authorised by or under law to disclose such information (for instance, law enforcement agencies, courts and government bodies);
We take steps to ensure that third party recipients are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
General information
This section of the Privacy Policy provides you with general information about how Refill Assistant handles the collected personal information.
- Storage and security of your Personal Information
We store personal information in encrypted electronic form. We use third party service providers to store some personal information. These third party service providers are located in Europe and the U.S. and comply with privacy and security legislation including GDPR and HIPAA.
The security of personal information is important to us and we take reasonable steps to protect it from misuse or loss and from unauthorised access, modification or disclosure. Some of the ways we do this include:
- imposing security measures for access to our computer systems;
- For pharmacy personnel, we enforce two-factor authentication using either U2F security tokens or one time codes over SMS
- All information transferred is only ever transmitted over a secure connection
- When the personal information we collect is no longer required, we will delete it.
- For example if a Prescott Apothecary no longer requires the pharmacy app service and cancels their subscription, the pharmacy data and all patient information and medication history is deleted from Refill Assistant systems within 30 days.
- If Prescott Apothecary requests Refill Assistant to delete an individual patient’s data, this data is removed from the platform within 30 days.
Consumers and Patients
- iOS and Android Mobile Apps
ProductWorld operates the iOS and Android Mobile Apps provided to Prescott Apothecary. The apps can be downloaded from the Google Play Store and the Apple App Store.
This Privacy Policy explains how ProductWorld handles the personal information of consumers and patients, specifically consumers and patients of Prescott Apothecary that use the Prescott Apothecary iOS and Android Mobile Apps.
In this regard, ProductWorld’s core activities and functions include the following:
- a service provider for community pharmacies – ProductWorld provides and manages a software platform, known as the Pharmacy Portal, for Prescott Apothecary which enables Prescott Apothecary to process prescription and dispensing information and to deliver professional services to patients and consumers;
- a provider of Prescott Apothecary branded secure iOS and Android Mobile Apps.
In this Policy, “you” and “your” refers to consumers and patients of Prescott Apothecary that use the Prescott Apothecary iOS and Android Mobile Apps. Where appropriate, “you” and “your” also refers to caregivers of consumers, patients and users.
1. Collecting your Personal Information
1.1 How we collect personal information
We collect your personal information directly from you when you enter personal information into the Prescott Apothecary iOS/Android mobile app and submit this information to the pharmacy.
1.2 Types of personal information we collect
The personal information that we collect may include your identity and contact details including name, address, email address, phone number and date of birth.
1.3 Collecting health and other sensitive information
We collect the following health or other sensitive information about you:
- medication, prescription and dispensing information, including historical information;
- messages between you and Prescott Apothecary related to a specific prescription or dispensing
By providing your health information to us and Prescott Apothecary, you consent to us collecting your health information and using and disclosing it for the purposes set out in this Privacy Policy.
1.4 Our Legitimate Interests: Why we collect personal information
We collect your personal information so that we can provide you and Prescott Apothecary with our services, including the functionality and maintenance of our software platform and any products that you or Prescott Apothecary may have requested. We collect your personal information to carry out our functions and activities, such as providing pharmacies the means to process prescription orders on your behalf and to contact you.
The purposes for which we collect your personal information may include to:
- allow pharmacy staff to verify your identity;
- provide Prescott Apothecary with an IT service via our software platform;
- provide the services and functionality of the Prescott Apothecary iOS and Android Mobile Apps to you;
- allow the Prescott Apothecary to process your medication Order or Query; and
- help us to continuously improve the services and products we offer.
1.5 Specific Uses of the Information we collect
User entered information
- Patient Information
- Full Name – Used by the pharmacy for identifying a patient.
- Date of Birth – Used by the pharmacy for identifying a patient.
- Address – Used by a pharmacy for identifying a patient and may be used for delivery of medications if required.
- Phone – May be used by a pharmacist to contact a patient during the course of processing an order to get clarifications or other extra information.
- Email address – The Pharmacist can use this to communicate with a patient regarding a specific medication or order via email.
- Order Information
- Medication Name – Can be used by the pharmacist to identify the correct medication to be dispensed.
- Photo of prescription or already ordered medication – Can be used by the pharmacist to identify the correct medication to be dispensed.
- Notes, Comments & Additional Information – Can be used to specify more details about the medication requested and any other information useful for dispensing the required products.
Automatically collected information
- Patient
- Information about a user’s phone – model and OS version of the phone may be used for troubleshooting, IP Address can also be used for troubleshooting specific issues.
- Information about a user’s phone – model and OS version of the phone may be used for troubleshooting, IP Address can also be used for troubleshooting specific issues.
You have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:
Access and Porting
You can access all of your information by asking your pharmacy to provide this to you. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Rectify and Delete
You can have your data deleted by requesting your pharmacy to do so. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Restrict Processing
You have the right to restrict processing of your personal data. Please contact your pharmacy to request assistance, the pharmacy will need to verify your identity satisfactorily before complying with the request.
Object
Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
Revoke consent
Where you have previously provided your consent, such as to permit us to process health-related data about you, you have the right to withdraw your consent to the processing of your information at any time. You can withdraw your consent by requesting your pharmacy to restrict processing or delete information. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.
Complain
If you have a complaint about how we have handled your personal information, you can contact us using the details below:
By email: info@prescottapothecary.com
By phone number: 864 585-3850
By Address: 1360 Drayton Rd, Spartanburg, South Carolina, 29307
Once we have received your complaint, we will investigate and respond to you within a reasonable period of time. Our aim is to resolve any complaint within 10 working days of receiving the complaint. If this is not possible, we will contact you and let you know why and how long we think it will take.
We take any privacy complaint seriously and will deal with your complaint fairly and promptly. However if you are not satisfied with our response or how we handled your complaint, you may make a complaint to your local supervisory authority.
Retention of Information
We retain Patient and Order Information submitted through the iOS and Android Mobile Apps for 1 year. We retain your automatically collected information such as IP Addresses for 7 days.
Age of Consent
Any user of this service under the age of 18 needs to have the consent of a parent or guardian to order prescription medication and to use this app. The pharmacy is required to identify the patient and ensure they meet the age criteria or have the consent of a parent or guardian before providing medication to the user or processing any information provided through the service.
2. Use and disclosure of Personal Information
We will use and disclose your personal information for the purposes described in Our Legitimate Interests: Why we collect your personal information. If we need to handle your information for any other purpose, we will only do so with your consent or where you may otherwise reasonably expect us to do so.
We may also disclose your personal information to:
- Any service provider we engage to carry out our business functions and activities (to the extent reasonably necessary to do so) such as outsourced service providers who manage the services we provide;
- any entity to which we are required or authorised by or under law to disclose such information (for instance, law enforcement agencies, courts and government bodies).
We take steps to ensure that third party recipients are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
General information
This section of the Privacy Policy provides you with general information about how ProductWorld handles the collected personal information.
1. Storage and security of your Personal Information
We store personal information in encrypted electronic form. We use third party service providers to store some personal information. These third party service providers are located in Europe and the U.S. and comply with privacy and security legislation including GDPR and HIPAA.
The security of personal information is important to us and we take reasonable steps to protect it from misuse or loss and from unauthorised access, modification or disclosure. Some of the ways we do this include:
- imposing security measures for access to our computer systems;
- For pharmacy personnel, we enforce two-factor authentication using either U2F security tokens or one time codes over SMS
- All information transferred is only ever transmitted over a secure connection
- When the personal information we collect is no longer required, we will delete it.
- For example, if Prescott Apothecary no longer requires the pharmacy app service and cancels their subscription, the pharmacy data and all patient information and medication history is deleted from ProductWorld systems within 30 days.
- If Prescott Apothecary requests ProductWorld to delete an individual patient’s data, this data is removed from the platform within 30 days.
2. Breach Reporting
If a Breach of our systems is discovered we will
- inform the Data Protection Commissioner within 72 hours of our discovering and confirming the scope of the breach
- inform the individuals concerned if the breach is likely to bring harm to an individual such as breach of confidentiality
